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  1. TSMdesk - Total Service Management. - Fernhart Ltd.
  2.  
  3. KEYWORDS: service scheduling, customer services, Scheduling/Appointment Book, Calendar   , 44 
  4.  
  5. TSMdesk is a professional helpdesk problem/item management system designed to
  6. help organisations manage their IT support operations. Formal channels of
  7. communication between users/customers, IT departments and third party
  8. organisations are maintained effectively, enabling support staff to provide an
  9. efficient service. TSM desk also provides a support knowledge base using
  10. diagnosis and resolution scripts, assisting your helpdesk and support staff to
  11. solve common problems efficiently, and highlighting problem areas. Escalation
  12. procedures are provided for visibility of support activity, ensuring that
  13. service levels are maintained to agreed standards and potential crisis points
  14. are identified. TSMdesk offers: early identification of problems; increased
  15. support efficiency; problem impact monitoring; introduction of IT service
  16. culture; Improved user productivity; decision management and control; enhanced
  17. IT credibility; better management and control; greater visibility and
  18. accountability.
  19.  
  20.  
  21.  
  22. Fernhart Ltd.
  23. Tel: (44) 081 658 7833
  24. Fax: (44) 081 650 1726
  25.